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Privacy Policy

Effective May 25, 2018

Welcome

This Privacy Policy explains how we collect and process your personal information, and how we protect your privacy.

PNE International, LLC
doing business as PNE Tools
Portland, Oregon USA
+1 888-656-6110 or +1 503-439-6400
sales@pnetools.com

Essential information we collect

To operate our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include timestamp, the last page or product you visited, and an indication of whether you are logged in.

We do that in order to:

  • remember who you are after you log in so that you can remain logged in during your visit;
  • monitor if our website is running with the high performance customers expect;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to checkout;
  • and control that your data is processed securely.

We call the information mentioned above "essential information" and we collect it through the use of cookies. Cookies are small text files that most websites use. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while shopping our store.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the products, we need your personal data such as your first and last name, your e-mail address, and your shipping and billing address(es). We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our "checkout page" before letting you finalize your purchase with a payment.

Accounts

You may choose to sign up for an account. Doing so is optional; however, creating and maintaining an account allows us to remember your information and, when you decide to buy our products, you do not have to provide all of your information again -- you just have to log-in. An account also allows you to view the status, invoices, and details of your open order and previous orders. Before registering your account, we will require you to expressly provide your consent to this privacy policy. We also allow you to easily withdraw your consent and delete your account: just contact us with this request.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your name and e-mail. In that case, we might send you an e-mail to remind you about your interest. If you prefer not to receive further e-mails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an e-mail to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers. We require your personal information to post a review because we do not allow anonymous reviews, and each review must be from a customer who actually purchased the product. This makes each review more valuable to other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement, search engine result, or you just opened our direct link). This is very similar to the "essential information," but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

We maintain two opt-in newsletter contact lists. The first, called Promos & Deals, may be subscribed to by providing your e-mail address in the form at the bottom of each web page. You may opt-in to the second contact list, which consists only of customers who have purchased a product, by checking the appropriate box during the Check Out process. We use the third party MailChimp platform to securely store and send e-mails to the lists. We never share our newsletter contact lists with any other third party. Frequency of e-mails sent are no more than one per month. You may choose to stop receiving e-mails from either or both lists using the Unsubscribe link at the bottom of any e-mail received.

How do we process your information?

We use a trusted external provider to run our store. This provider is based in the US, is a participant in the EU-US Privacy Shield Framework, and is committed to providing best-in-class service and data protection. Through this provider we also use other, highly specialized external providers for specific services. For example:

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information). Credit card payments are processed by Chase Paymentech merchant services via the Authorize.net secure gateway. PayPal payments are processed exclusively by PayPal. We do not store your payment information after your order Check Out is complete.
  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders, including UPS, the United States Postal Service, and FedEx.

We employ sitewide Secure Sockets Layer (SSL) to maintain a private connection between your device and our server. You can verify this by the presence of https:// address on every page, along with a secure lock symbol, depending on your browser. You may test our SSL certificate here: https://www.ssllabs.com/ssltest/analyze.html?d=pnetools.com

How can you control your personal data?

If you are a customer in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. We might need to share your personal information to comply with applicable legal obligations. Therefore, we might need to retain certain data even if you ask to delete it.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here:
Kara
sales@pnetools.com
888-656-6110 or 503-439-6400
Portland, Oregon

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with a supervisory authority, including the US Federal Trade Commission (FTC) or the Oregon Department of Justice (DOJ) Consumer Protection office.

Updates

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page so it will be visible as you enter our store.

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